Return Policy
At rabannebag.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return it within 14 days of delivery for a refund or exchange.
Eligibility for Returns
- Items must be unused, unworn, and in their original condition with all tags attached.
- Returns must be initiated within 14 days of receiving your order.
- Proof of purchase is required for all returns.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Fragrances
- Earrings
- Swimwear (if the hygiene seal is broken)
How to Initiate a Return
- Log in to your account on rabannebag.com and go to “My Orders.”
- Select the item(s) you wish to return and follow the instructions.
- Pack the item(s) securely in the original packaging.
- Ship the return package using a tracked delivery method.
Refund Processing
- Refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned item(s).
- Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
Exchanges
If you wish to exchange an item, please return the original item for a refund and place a new order on rabannebag.com.
Damaged or Defective Items
If your item arrives damaged or defective, please contact our customer service within 48 hours of delivery. We will assist you with a replacement or refund.
Final Sale Items
Items marked as “Final Sale” cannot be returned or exchanged.
For any further questions regarding returns, please refer to our FAQ section or contact customer service.
Thank you for shopping at rabannebag.com!